Fin is Intercom's AI agent that provides human-quality, personalized, conversational support. Fin can answer any question, across any channel, on any platform you use.

Powered by the Fin AI Engine™, Fin understands customer questions, finds relevant information, and provides accurate answers based on the content, data, and guidance you set.

You can use Fin with your existing platform, or Intercom’s complete AI-first customer service platform.

Source:https://www.intercom.com/help/en/articles/9515824-what-is-fin