You can test new and existing Custom Answers by going to Fin AI Agent > Train Custom Answers and clicking the Test button in the header of your answer.
You can only use and test/preview a Custom Answer if Custom Answers are included on your plan.
A test Messenger will appear where you can check whether certain questions will match your answer.
When the query matches the test answer, the preview confirms there was a match.
If your question matches a different live answer, you will be notified and provided a link to that answer.
You will also be notified if your question doesn't match the answer you are testing, or any other live answers.
Note:
This is a 'fake' version of the Messenger, therefore functionality is limited
You can only query with text (no GIFs, images or other uploads)
Items in the Messenger are non-responsive and are not clickable
Only the first path of the answer is shown
An answer needs at least one example question in order to be tested
An answer cannot be set live until the content within the answer is valid