Customer

After you've installed and set up the WhatsApp integration, you can use your WhatsApp business number in Workflows to deflect, triage and route WhatsApp messages more efficiently.

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Go to Automation &gt; Workflows and click + New workflow.

Select the trigger Customer sends their first message.

Then apply rules to the workflow based on which WhatsApp account receives a message by selecting the WhatsApp Business number as a condition.

1. Go to Automation &gt; Workflows and click + New workflow.
2. Select the trigger Customer sends their first message.
3. Then apply rules to the workflow based on which WhatsApp account receives a message by selecting the WhatsApp Business number as a condition.

Source:<a href="https://www.intercom.com/help/en/articles/9881317-use-your-whatsapp-business-number-in-workflows" rel="nofollow noopener noreferrer" target="_blank">https://www.intercom.com/help/en/articles/9881317-use-your-whatsapp-business-number-in-workflows</a>

Use your WhatsApp Business number in Workflows

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Use your WhatsApp Business number in Workflows

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