Inbox
Inbox
By ned1 author57 articles
- Tickets explained
- When to use Customer tickets
- When to use Back-office tickets
- How ticket states work
- Conditional ticket attributes
- How to create a Tracker ticket
- Ticket form options
- How customers get notified about tickets
- Create tickets in the Messenger
- How to manage Customer tickets
- How to manage Tracker tickets
- Tickets Portal requirements
- Tickets portal setup
- Automate ticket actions using Workflows
- Auto-convert conversations to tickets
- Stripping links from emails
- How and when to use conversation topics, attributes, and tags
- Respond to users and visitors on the go with the Intercom Conversations App
- Example macros and best practices
- Share articles to answer questions faster
- Keep track of support requests and bugs by tagging conversations
- Our best practice guide to customer support
- Trigger reusable Workflows within conversations
- Creating and managing macros
- Archive or delete unused SLAs
- Tag conversations automatically with Workflows
- Monitoring your team’s workload and capacity
- Manage teammate inbox status
- Round robin deep dive
- Identify duplicate users in conversations
- Manage group conversations in the Inbox
- Snooze a conversation
- Snooze a conversation
- Inbox search and filter
- Prioritize your most important conversations
- Prevent replies after you close a conversation
- Reply to specific messages in a conversation
- Inbox language detection
- Real-time Dashboard
- Using macros in the Inbox
- Start a WhatsApp conversation
- Start a conversation from the Inbox
- Merging conversations and tickets
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