Copilot included usage is available on all current pricing plans (Essential, Advanced, or Expert) and most legacy plans which have ‘seats’.
Copilot unlimited usage is a flexible per seat add-on.
If your current plan doesn’t use seats, reach out to our support team to discuss migrating to one of our current pricing plans.
Price
Included usage
Copilot included usage allows each teammate to use Copilot in up to 10 conversations or tickets per month (this is enabled for all teammates by default). This does not add any additional costs to your current plan.
Note:
A conversation is counted when a teammate asks Copilot a question.
A teammate can have up to 3 follow-up questions within the same conversation and this will be counted as a single conversation.
Only conversations where Copilot was able to provide an answer will count towards the included usage limit.
Unlimited usage (add-on)
Monthly/annual subscriptions
If you pay monthly/yearly for your Intercom subscription (not on a contract),
Copilot unlimited usage can be purchased as a flexible per seat add-on for $35/month per teammate (fair use limits apply). You will only be charged for the teammates that you have enabled for unlimited usage.
Unlimited usage can be enabled for any teammate with a full seat on your plan.
Contracts
If you have an Intercom subscription under contract, you must add a minimum of one Copilot seat at $35/month per teammate to your contract in order to enable unlimited usage for your teammates (fair use limits apply).
Unlimited usage can be enabled for any teammate with a full seat on your plan.
The unlimited usage add-on is reduced to $29/month per teammate if you pay annually. Find out how to calculate your return on investment.
Enable/disable Copilot access for teammates
For each teammate, you can decide whether they should have Copilot unlimited usage, included usage, or turn it off for them completely.
From Settings > Workspace > Teammates, you’ll find a column for “Copilot access”.
Next to each teammate, you can select from the following options:
Unlimited usage - $35 per teammate / month. This is a flexible seat add-on that grants the teammate unlimited conversations with Copilot (fair use limits apply).
Included usage - 10 included conversations / calendar month. This allows the teammate to use Copilot in up to 10 conversations/tickets each month at no additional cost.
Off - Switch off Fin AI Copilot for this teammate. This removes Copilot access for the teammate.
