Inbox
Inbox
By ned1 author57 articles
Tickets explained
When to use Customer tickets
When to use Back-office tickets
How ticket states work
Conditional ticket attributes
How to create a Tracker ticket
Ticket form options
How customers get notified about tickets
Create tickets in the Messenger
How to manage Customer tickets
How to manage Tracker tickets
Tickets Portal requirements
Tickets portal setup
Automate ticket actions using Workflows
Auto-convert conversations to tickets
Stripping links from emails
How and when to use conversation topics, attributes, and tags
Respond to users and visitors on the go with the Intercom Conversations App
Example macros and best practices
Share articles to answer questions faster
Keep track of support requests and bugs by tagging conversations
Our best practice guide to customer support
Trigger reusable Workflows within conversations
Creating and managing macros
Archive or delete unused SLAs
Tag conversations automatically with Workflows
Monitoring your team’s workload and capacity
Manage teammate inbox status
Round robin deep dive
Identify duplicate users in conversations
Manage group conversations in the Inbox
Snooze a conversation
Snooze a conversation
Inbox search and filter
Prioritize your most important conversations
Prevent replies after you close a conversation
Reply to specific messages in a conversation
Inbox language detection
Real-time Dashboard
Using macros in the Inbox
Start a WhatsApp conversation
Start a conversation from the Inbox
Merging conversations and tickets
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