Intercom's customer service solution
AI-first is a totally new way to deliver customer service. The entire Intercom platform is powered by AI—so customers get instant support with an AI agent, support agents get instant answers with an AI copilot, and support leaders get instant AI insights.
For customers
Fin AI Agent
Fin is an AI agent which combines the highest resolution rate with the lowest hallucination rate, while delivering human-quality service for your customers. Fin can handle all your frontline support, helping you scale your customer service so your team can focus on higher impact work.
Omnichannel & Multilingual
Conversations from every channel—including email, phone, and messenger—route directly to your inbox for easier prioritization and resolution.
Help Center
Deliver support content to your customers wherever they are with an on-brand and integrated help center that customers can access through any channel.
For support agents
Copilot
Copilot works with your agents in the inbox, generating expert answers from more sources than any copilot on the market. With this AI assistant, your team can work smarter, faster, and deliver truly remarkable customer experiences.
Inbox
Maximize productivity with an AI-enhanced inbox. Work smarter and collaborate faster with our configurable, shared inbox designed for speed and efficiency.
Tickets
Resolve complex issues more efficiently with tickets designed to streamline collaboration and keep the conversation going—no switching tools, no lost context, no missed updates.
Phone
Use phone calls, video calls, and screen sharing to troubleshoot customer issues faster with modern, native phone support.
For support leaders
Reporting
Monitor, analyze and optimize your support operation with instant AI insights, real-time performance data, customizable reports and actionable CSAT and customer feedback.
Workflows
Automate repetitive tasks for customers and agents with our no-code visual builder—including triggers, conditions, rules, and Fin AI Agent.
Knowledge Hub
The Knowledge Hub is a central knowledge management system to optimize and configure all of your content sources for AI, agents and self-serve support.
Outbound Messaging
Onboard, educate, and notify your customers with in-context, automated messages—so you can reduce support volume and keep your customers happy.
Apps & Integrations
No more point solutions, or clunky integrations. Intercom has everything you need to maximize productivity and deliver personalized support.
Which features do I get with each plan?
For a full breakdown of features included with each plan, see our plans and pricing.